Personal Data Protection Policy for Contacting S Spine & Joint Hospital

If you contact S Spine & Joint Hospital (“the Hospital”) through any communication channel and request a return contact, please be informed that the Hospital will need to collect, process, and use your personal data under this Personal Data Protection Policy. By submitting your personal information, you are deemed to have accepted and agreed to comply with this policy.

Types of Personal Data Processed During Contact

In order to provide information or coordinate with you based on your inquiry, the Hospital may need to process your personal data as follows:

(a) General information, such as your full name

(b) Contact details, such as phone number and email address

(c) Technical identifiers such as IP address, browser settings, and connection data from the device you use to access the Hospital’s website. This may also include various types of cookies used to track your usage behavior. (Please refer to our Cookie Policy at https://www.s-spineandjointhospital.com/cookie)

(d) Other personal data you may provide during communication, or any personal data you may consent for the Hospital to process, which may include health information, disability status, or previous medical records you submit for preliminary diagnosis or treatment before hospital admission.

Purpose of Personal Data Collection

The Hospital will use your personal data for the following purposes:

1. To manage and respond to communications you have made with the Hospital (e.g., responding to inquiries, sending information, handling complaints, or providing feedback).

2. To build and improve the business relationship the Hospital has with you, which may include quality assurance, analysis, and issue resolution relating to services.

3. To analyze your interests to improve the service model—particularly the design of processes and mechanisms that better serve your needs and foster stronger relationships between you and the Hospital.

The Hospital must process and retain your personal data for the purposes above for as long as it is necessary to provide services to you, and for a suitable period thereafter for service audit purposes.

Disclosure of Personal Data

In principle, any personal data you provide to the Hospital will be treated as confidential.

However, to fulfill contractual obligations, the Hospital may need to disclose your personal data to external service providers who assist in delivering services to you—such as medical personnel who may need to review your information prior to responding to inquiries.

Such disclosures will be carried out strictly within the scope of the stated purposes and only as necessary.

Security Measures and Safeguards

The Hospital ensures that appropriate security measures are in place, aligned with the sensitivity of the data you provide, to prevent unauthorized access, use, alteration, or disclosure of personal data.

The Hospital also regularly reviews these measures to ensure their continued effectiveness and compliance with relevant legal standards.

Your Rights as a Data Subject

The Hospital respects your rights as a data subject under applicable laws.

You may contact the Hospital to exercise your rights, including:

Requesting access or copies of your data

Requesting corrections

Objecting to processing

Requesting data portability

Requesting deletion or destruction of your data once no longer necessary

Please contact us at: 02-034-0808 info@s-spinehospital.com

Personal Data Protection Policy for Contacting S Spine & Joint Hospital

When You Contact S Spine & Joint Hospital

If you contact S Spine & Joint Hospital (“the Hospital”) through any communication channels to request a response, please be informed that the Hospital needs to collect, process, and use your personal data in accordance with this Privacy Policy. By submitting your personal data, you are deemed to have consented and agreed to be bound by the terms of this policy.

Types of Personal Data Processed During Contact

In order to provide information or coordinate with you following your inquiry, the Hospital may need to process the following categories of personal data:

(a) General personal information, such as your full name

(b) Contact information, such as phone number and email address

(c) Technical identifiers, such as IP address, browser settings, and device connection configurations used to access the website. This may also include the use of various types of cookies to track your usage behavior. (You can review our Cookie Policy at: https://www.s-spineandjointhospital.com/cookie)

(d) Any other personal data that you may provide during communication, including data you explicitly consent for us to process, such as health information, disability status, or past medical treatment details that you may voluntarily disclose to facilitate initial diagnosis or pre-admission evaluation.

Purposes for Collecting Personal Data

The Hospital will use your personal data for the following purposes:

1. To manage and respond to communications you have sent to the Hospital, such as inquiries, service feedback, or complaints.

2. To establish and improve the business relationship with you, which may include quality assurance, analytics, service management, and problem resolution.

3. To analyze your interests to enhance our services, design processes, or tailor interactions to better meet your needs—thereby strengthening the relationship between you and the Hospital.

The Hospital will process and retain your data for the duration necessary to provide services to you, and for a reasonable period thereafter to allow verification and evaluation of those services.

Disclosure of Personal Data

In principle, the Hospital keeps your personal data confidential. However, to fulfill our contractual obligations, it may be necessary to disclose certain information to third-party service providers who assist us in delivering services to you. This includes, for example, medical personnel who may need to review your information before responding to inquiries. Such disclosures will be limited strictly to the purposes outlined in this policy and only to the extent necessary.

Security Measures

The Hospital guarantees that appropriate security measures are in place, tailored to the sensitivity of the personal data you provide. These measures aim to protect against unauthorized access, use, alteration, or disclosure. The Hospital regularly reviews and updates its security protocols to ensure ongoing compliance with relevant legal standards.

Your Rights as a Data Subject

The Hospital respects your rights under applicable data protection laws. You may exercise your rights, including:

Requesting access or a copy of your personal data

Requesting correction or rectification

Objecting to processing

Requesting data portability

Requesting deletion or destruction of data once it is no longer needed

To exercise any of your rights, please contact us at:

Symptom Check / Consult Specialist